Frequently Asked Questions:

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

What products do you offer?

We specialise in personalised party supplies, including themed party boxes, custom cake toppers, and party decorations. Our products are designed to make party planning easy and stress-free.

Do you offer personalised party supplies?

Yes! Most of our products can be customised with names, ages, colours, and themes. Personalisation options are listed on each product page, or you can contact us for a fully custom design.

How long do custom orders take?

Custom orders typically require 3–4 weeks’ notice, as each item is made to order. During busy periods, turnaround times may be slightly longer, so we recommend ordering as early as possible.

Do you deliver across New Zealand?

Yes — we deliver NZ-wide.
We also offer free shipping on orders over $100. Delivery times vary depending on your location and whether your order is personalised.

How much does shipping cost?

Shipping costs are calculated at checkout. Orders over $100 qualify for free shipping within New Zealand.

Can I see a proof before my order is made?

For custom designs, we may provide a design proof before production. If you’d like to review a proof, please mention this when placing your order or contacting us.

Can I request a custom party theme?

Absolutely! If you’re looking for a theme that isn’t listed on our website, we’re happy to help. Simply contact us with your ideas and we’ll work with you to create something special.

How do I place an order?

You can place an order directly through our website. For custom or bulk orders, feel free to get in touch via our contact page and we’ll guide you through the process.

What occasions are your products suitable for?

Our personalised party supplies are perfect for:

• Kids’ birthday parties

• Baby showers

• First birthdays

• Themed celebrations

• Special events and milestones

Do you accept returns or refunds?

Because many of our items are personalised, we’re unable to accept returns for change-of-mind purchases.
If there is an issue with your order, please contact us and we’ll do our best to resolve it.

How can I contact Party Express?